Breakout Session Speakers
d. Tyler Miller
LSIMKTG & Communications
Speaker Bio
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d. Tyler Miller
LSIMKTG & Communications
Tyler Miller is in charge of MKTG Ideas & Communications at LSI . Tyler has led LSI’s brand evolution from a 24/7 financial services call center to an #AlwaysLIVE experiential communication partner, helping credit unions to Connect People with People through Remarkable Service.
If you have walked into a Walgreens flagship store and said, ‘Wow, I can’t believe this is a Walgreens,’ if you bought Gatorade’s G2 as a low carb way to boost your performance, or if you have looked at a Home Depot pre-print and thought, “I think we should...,” then you have seen some of the strategies and tactics he helped develop and bring to life.
Cristian deRitis
Moody's AnaylticsSenior Director, Consumer Credit Analytics
Speaker Bio
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Cristian deRitis
Moody's AnaylticsSenior Director, Consumer Credit Analytics
Cristian deRitis is a Senior Director with Moody’s Analytics. As the Head of Consumer Credit Research in the Americas, Cristian specializes in credit, policy and the broader economic conditions.
He publishes analysis regularly and is often quoted in publications such as the Wall Street Journal for his views on the economy and consumer credit markets. In addition, Cristian leads a team of analysts in the development of econometric credit loss models for stress-testing, financial reporting and business as usual purposes including CCAR, DFAST, IFRS9 and CECL. Cristian also spearheads efforts to obtain alternative sources of data to measure economic activity more accurately than traditional sources.
Before joining Moody’s Analytics, Cristian worked for Fannie Mae and taught at Johns Hopkins University. He holds a PhD in economics from Johns Hopkins University and is named on two U.S. patents for credit modeling techniques.
Deniz Tudor
Moody's AnalyticsDirector, Consumer Credit Analytics
Speaker Bio
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Deniz Tudor
Moody's AnalyticsDirector, Consumer Credit Analytics
Deniz Tudor, PhD, is a Director with Moody’s Analytics. As a Consumer Credit Economist, Deniz specializes in US consumer credit trends and leads the development of custom and industry-based econometric credit loss models for clients. She produces research and best-practices on U.S. consumer trends, stress-testing, IFRS9 and CECL, with extensive experience presenting at client, hosted and third-party events. Deniz also leads client projects for financial institutions of all sizes, and is responsible for several of Moody’s Analytics consumer credit analytics products and strategy, including data partnerships that expand the company’s offerings.
Before joining Moody’s Analytics, Deniz worked as a tenure-track assistant professor at San Francisco State University and taught various finance and risk management courses. She has published academic articles. She holds a PhD from the University of California, San Diego.
Karen Miner
Saint Mary’s UniversityManaging Director, International Centre for Co-operative Management
Speaker Bio
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Karen Miner
Saint Mary’s UniversityManaging Director, International Centre for Co-operative Management
Karen Miner’s career has focused on governance, strategy, business management, and sustainability within co-operatives, non-profits, for-profit organizations, and government. In her current role as Managing Director of the International Centre for Co-operative Management and graduate level Co-operative Management Education at Saint Mary’s University (Halifax, Canada), Karen works with co-operative and credit union professionals from around the world. As part of this role, Karen has developed a number of international partnerships and programs (including Canada DE - a credit union professional development program - in close collaboration with the Caribbean counterpart, CaribDE).
One of Karen’s passions is governance. Important professional contributions in this area include current involvement in an international co-operative governance research project led by KU Leuven University (Belgium) and co-editing a global report on governance for the International Co-operative Alliance (2015). Furthermore, Karen is a certified director (ICD.D through the Institute of Corporate Directors and CUDA through the credit union system (Canada)).
Other co-operative activities have included a current role on the Board of Co-operative and Mutuals Canada and Credit Union Atlantic (CUA), 6 years on the Board of Directors of Mountain Equipment Co-op (MEC), advisory panels for The Co-operators and Vancity Credit Union, and 3 years on the Board of Directors of the Canadian Co-operative Association (CCA).
Tracey Kliesch
VancityBusiness Readiness Partner
Speaker Bio
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Tracey Kliesch
VancityBusiness Readiness Partner
Tracey Kliesch is a Business Readiness Partner at Vancity – a large, open bond credit union based in Vancouver, Canada with 59 branches and serving more than 525,000 members across the province of British Columbia (Canada). Tracey’s work focuses on change management through learning and process improvements to bring large, strategic, and complex projects to life. Tracey has a long history at Vancity but did take two years off to lead CCEC Credit Union as their General Manager and CEO. Tracey has also worked internationally with credit unions to promote and strengthen the co-operative model and co-operative movement.
Outside of work, Tracey teaches Co-operatives and Community Economic Development at BCIT (British Columbia Institute of Technology) and sits on the board of the Co-operative Development Foundation of Canada, the Credit Union Foundation of British Columbia, and the Squamish Montessori Society.
Tracey holds a Master of Management, Co-operatives and Credit Unions from Saint Mary’s University (Canada). She has also completed the AfricaDE program in 2015 and co-founded CanadaDE in 2017 - DE is a powerful professional development program designed to enhance personal leadership and move toward the goal of building stronger members and communities.
Cory Munden
Leading Edge Credit Union (Canada)CEO
Speaker Bio
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Cory Munden
Leading Edge Credit Union (Canada)CEO
Cory is the CEO of Leading Edge Credit Union- a rural-based credit union serving members in Newfoundland and Labrador (Canada) through five branches. His strategic focus is on ensuring his credit union balances financial success while demonstrating the co-operative principles and values.
Cory completed the Master of Management, Co-operatives and Credit Unions through Saint Mary’s University (Canada) and published a peer-reviewed article on leveraging the co-operative model within a credit union. In his own credit union, this strategy has been implemented through many initiatives, including the creation of a co-operative balanced scorecard to ensure key performance metrics are utilized for both operational and co-operative objectives. Leading Edge earned the distinguished Moses Coady Community Action award as a result of their many forward-thinking initiatives.
Cory is also very active in co-operative education and international development. He has served as a Co-operative Development Foundation (CDF Canada) mentor in Ghana and Uganda. He has hosted three women from the CDF International Women’s Mentorship program and a Uganda field specialist in his credit union. Cory completed the credit union focused CanadaDE program in 2017 and also serves as a mentor in both the CaribDE program and the CanadaDE program – a professional development program designed to enhance personal leadership and move toward the goal of building stronger members and communities.
Cory was a key player in developing and introducing the Growing our Futures Childcare Co-operative into his community; he now serves as the Board Chair. In addition, he is Treasurer for the local minor hockey program and actively involved in Credit Union provincial strategy teams.
Scott Butterfield
Your Credit Union PartnerPrincipal
Speaker Bio
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Scott Butterfield
Your Credit Union PartnerPrincipal
Scott is a trusted advisor to the leaders of more than 160 credit unions located throughout the United States. A respected veteran of the CU Movement, he understands the challenges and opportunities facing credit unions today. Scott believes that credit unions matter, and that consumers and small businesses need credit unions now more than ever.
Scott delivers more than up-to-date industry best practices. His credit union experience is hands on working in credit union’s developing and managing successful loan portfolios, growth strategies, business development and community development plans.
Scott is a widely published and recognized credit union thought leader. A monthly contributor for CUinsight.com, semi-annual contributor to CUNA’s Director Newsletter, CUNA’s Creditunions.com and other credit union trade publications. Scott is a frequent speaker and presenter in the U.S. and International Credit Union space.
Scott collaborates and partners with credit union best practice service providers and advocates, including; Experian, Northwest Credit Union Association, New Jersey Credit Union League, Inclusiv, and Mark Smith, Inc.
Hyder Hassan
FullSoul ConsultingBoard Member & Co-Founder
Speaker Bio
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Hyder Hassan
FullSoul ConsultingBoard Member & Co-Founder
Hyder Hassan CFP CIM PFP EPC is the previous Head of Wealth/VP at Qtrade Financial and has held strategic management roles with leading Canadian Financial Institutions like CIBC, NBC, and CWB. He was recently named Calgary’s Top 40 under 40, 20 most compelling Calgarians, and 2017 young alumni award recipient from the University of Waterloo. Hyder’s previous financial planning innovation was recognized by the highly competitive PlanPlus Global Financial Planning Americas Region Award as joint runner-up in 2016. He presently lectures for SAIT College teaching courses in the School of Business and is also the critically-acclaimed co-founder of FullSoul.ca.
Simone Proctor
Emerold Grace Ltd.Co-Founder
Speaker Bio
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Simone Proctor
Emerold Grace Ltd.Co-Founder
Ms. Simone Proctor is the co-founder of EMEROLD GRACE LTD., a regulatory consulting firm operating in the Cayman Islands which is focused on presenting solutions to compliance challenges, and guidance on regulatory obligations.
Ms. Proctor is an honors graduate in Law from the University of the West Indies, (Cave Hill Campus), holds an LL. M: Banking & Finance from the University of London, QMW, and a CISI Diploma in Investment Operations from the Chartered Institute of Securities and Investments in London. She is admitted to practice as a Solicitor of the Law Society of England & Wales and to the Bars of the State of New York, 2nd Circuit, Guyana and the Cayman Islands as an Attorney-at-Law. Her work extends to assisting with the development of policy and legislation in the financial services sector, and dealing with matters related to compliance with the FATF recommendations for AML/CFT.
In her early career, Simone advised the Central Bank of Guyana, as its Legal Officer, on a wide range of financial services and regulatory matters including matters relating to the revision of the financial services legislation and the implementation of a licensing and supervision regime for Banks and financial institutions in Guyana.
Aylmer Irish
National Cooperative Credit Union Ltd.CEO
Speaker Bio
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Aylmer Irish
National Cooperative Credit Union Ltd.CEO
Mr Aylmer A Irish, currently serves as the Chief Executive Officer of the National Cooperative Credit Union (NCCU) Ltd. A position he has held from November 1, 2010 to present.
The NCCU Ltd, established on November 1, 2010 is the largest Credit Union in the Organisation of Eastern Caribbean States (OECS) and the second largest financial institution in the Commonwealth of Dominica.
The NCCU Ltd, is an amalgamation of seven (7) credit unions – the Roseau, St Paul, La Salette, St David’s, Vieille Case, Castle Bruce and South Eastern Cooperative Credit Unions, into one entity. The NCCU Ltd, is wholly owned and operated with cooperative principles by and for its members, numbering over 47, 000
His professional career in Finance and Management, spans over 30 years, having served in various capacities in both the public and private sectors.
Mr. Irish is a graduate of the University of the West Indies, and the University of the Virgin Islands.
Teri Robinson
USA Ironworkers Federal Credit UnionPresident/CEO
Speaker Bio
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Teri Robinson
USA Ironworkers Federal Credit UnionPresident/CEO
Teri Robinson is the CEO of Ironworkers USA Federal Credit Union, previously known as Pacific Northwest Ironworkers Federal Credit Union, a $33 million credit union in Portland Oregon. She has worked in credit unions for more than 30 years starting as a teller and working her way up. Teri graduated from Western CUNA Management School in 2008. She won the Credit Union Women’s Association Anna Reed Award in 2000. In 2010, she was given the Northwest Credit Union Association’s Heidemann Scholar Award for continually utilizing educational opportunities then using those skills to benefit the credit union movement. Teri is currently the CUNA Small Credit Union Board Chairperson helping lead decisions and discussions for the future of all small credit unions. October 2013, was named by the CUNA’s Credit Union Magazine as a credit union “Rock Star”, someone who demonstrates outstanding innovation and creativity in the credit union movement to make it a better, more interesting place. In 2018 Teri received 2 awards for her success in the credit union movement. In July of 2018 Teri was chosen as the recipient of the Western Cuna Management School Dr. Likens Alumni Award and in October she was recognized and honored to receive the “Innovation and Impact Award” from the Northwest Credit Union Association.
Teri guided Pacific NW Ironworkers FCU out of the most difficult financial times that most of us will experience in our lifetime. The credit union’s asses were at $7.9 million and capital at 4.8 percent, when she stepped in. Through perseverance and commitment to a clear vision that the credit union existed to serve Ironworkers, Teri led the credit union not only to a recovery, but beyond that, to success with assets over $33 million and capital of 10.0 percent. She helped the credit union receive their NCUA Low Income Designation and US Treasury CDFI Certification, she also obtained secondary capital to ensure her credit union’s viability in today’s market place.
Teri is not one to rest on her laurels; yet remains true to the vision of serving Ironworkers. She recently obtained approval for a nationwide charter to serve Ironworkers as Ironworkers USA Federal Credit Union. Beyond her credit union, Teri is actively involved in the credit union movement both locally and with CUNA on the national level. She is willing to share information and ideas with others.
Teri Robinson is an intelligent, strong, independent, rock star that can see the possibilities for credit unions so that we may be around for the long haul helping our members! When you meet her, you will see that her enthusiasm for credit unions is a bit contagious.
Shirley Cate
Providence Federal Credit UnionPresident/CEO
Speaker Bio
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Shirley Cate
Providence Federal Credit UnionPresident/CEO
Shirley Cate, President and CEO With nearly 36 years in the credit union industry, Shirley Cate is a results-driven executive who brings a wealth of knowledge to her current position as President and CEO of Providence FCU. In her current role, Shirley leads operational and strategic direction and manages a cross-functional team of more than 30, which includes the Chief Financial Officer, Chief Operations Officer. Before joining the team at Providence FCU, she held the title of President and CEO at Cutting Edge Federal Credit Union where she oversaw the credit union’s overall operations, which included deposit and loan products rates and pricing. As President and CEO, Shirley manages all aspects of the credit union including finance, marketing and business development, operations, and technology. In her role, she redefines the organizational structure and oversees major pricing strategies on both share and loan products, as well as financial evaluation and results. She built her career working from credit union teller to CEO. Shirley graduated from the Western Cuna Management School in 1998. In 2007, Shirley received the Professional of the Year award from what was then called the Credit Union Association of Oregon and is now the NW Credit Union Association. From 2007-2010 she served as Chair of the NW Credit Union Association’s Board of Directors. She currently serves on the Healthcare Credit Union Association (HCUA) Board of Directors as Chair. When not at work, Shirley enjoys traveling and spending time with her 18-year-old son, Tanner.
Adam Lee
Filene Research InstituteIncubator Director
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Adam Lee
Filene Research InstituteIncubator Director
Adam has a passion for enabling individuals and communities to achieve their goals. As Incubator Director, Adam leads Filene’s efforts to make a difference in the lives of financially vulnerable consumers by seeking programs to solve the challenge, testing those solutions in the real world, and scaling the best ideas in the financial services marketplace. Adam started his professional career serving communities through Americorps*National Civilian Community Corps and City Year. As a consultant with Deloitte, Adam honed his ability to build capacity within communities, non-profits, and government agencies. He also supported credit unions as a project manager with CUNA Mutual Group. Adam earned his Master of Public Affairs, with a focus on Community Development and Leadership at the University of Wisconsin-Madison.
Susan Mitchell
Mitchell, Stankovic and AssociatesCEO
Speaker Bio
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Susan Mitchell
Mitchell, Stankovic and AssociatesCEO
Susan Mitchell has spent over 25 years providing consulting services to corporate america, specializing in the financial services industry. Susan began her career as a system analyst in the computer industry and progressed to hold positions such as Vice President of Sales and Senior Vice President of Research and Development in Fortune 500 companies. She was instrumental in the implementation of SB7, the Redlining Community Reinvestment Act legislation and she facilitated the capitalization of de novo banks with the Comptroller of Banks for the State of California. Susan has consulted with organizations such as Bank of America, Citicorp, Chase, Wells Fargo, and the FDIC while developing custom application software for market analysis, multiple regression and branch data exchange. She has authored numerous technical and behavioral educational programs that have been accredited by the National PONSI board and certified by the State of California Employment Training Panel. Susan currently provides strategic consultation to financial institutions and their business partners globally serving more than 5,000 financial institutions over her career.
In 2009, Susan was recognized by the World Council of Credit Unions for her volunteerism in developing countries around the world and her program advisory consultation as the founding Chair leading the creation of the Global Women’s Leadership Network initiative. Over the last eight years, Susan has continued to serve as Chair of GWLN and is proud to share that there are over 2000 members from 78 countries in the network today. 47 scholarships have been given to women from 22 countries; 42 Sister Societies formed in 16 countries; $450,000 given to increase women’s access to financial services worldwide and $2 million raised to make a measurable difference in the lives of people around the world. At the 2017 WOCCU Conference in Vienna, Susan and the Global Women's Leadership Network were awarded the Distinguished Service Award, the highest honor paid to individuals and institutions for outstanding contributions to international credit union development
Ryan Donovan
Credit Union National AssociationChief Advocacy Officer
Speaker Bio
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Ryan Donovan
Credit Union National AssociationChief Advocacy Officer
As Chief Advocacy Officer at the Credit Union National Association, Ryan Donovan is responsible for the development and implementation of the Credit Union National Association’s legislative, regulatory and state government advocacy efforts. In recent years these efforts have proven successful in reducing credit unions’ regulatory burden and protecting them from legislative proposals which would make it more difficult for them to serve their members.
Ryan joined the Credit Union National Association as Vice President – Legislative Affairs in September 2007, and was promoted to Senior Vice President in September 2011 and to Chief Advocacy Officer in January 2015. Prior to joining CUNA, Ryan worked for the California and Nevada Credit Union Leagues as Director of Federal Government Affairs. He also served as a member of the Congressional staffs of Representative Brad Sherman (D-CA) and former House Democratic Leader Richard A. Gephardt (D-MO).
Ryan holds a Master in Government degree from the Johns Hopkins University and a Bachelor of Science in Political Science from Truman State University. A native of Missouri, Ryan is a passionate fan of the St. Louis Cardinals. He and his wife, Kristi, live in Fairfax, Virginia, with their daughters Paige and Juliet.
Felipe Sessin e Silva
SICREDIHead of Operations
Speaker Bio
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Felipe Sessin e Silva
SICREDIHead of Operations
Felipe has a passion for credit unions and has been working at SICREDI in Brazil for the last 20 years and is always trying to implement new trends to keep solutions up to date for members.
Tony Boutelle
CU DirectPresident & CEO
Speaker Bio
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Tony Boutelle
CU DirectPresident & CEO
Tony Boutelle is the President and Chief Executive Officer of CU Direct. Tony has over 30 years of credit union industry experience, beginning his career at the Colorado Credit Union League in 1985. He continued his career at the California Credit Union League in beginning of 1987 and moved to CUNA Mutual Group in 1991 where he held executive positions at both companies. He returned to the California Credit Union League in 1994 to start CU Direct Corporation. He has built the network to include 1,130 credit unions and that represent 45 million members and 14,800 auto dealers. Under Tony’s leadership, the company has grown into the nation’s leading lending and automotive solutions provider for credit unions. Tony has successfully expanded the organization to include products such as Lending 360 (Loan Origination System), Origence (Mortgage Loans), CUDL (Lending Portal), OnSpot Financing (Retail Loans), Lending Insights (Loan Analytics), and comprehensive auto buying programs. In 2018, CU Direct helped credit unions fund over $45 billion in new loans and over $245 billion since inception. Tony graduated from the University of Wisconsin-Madison with a Bachelor’s of Business Administration.
Andrew Price
World Council of Credit UnionsVice President of Advocacy
Speaker Bio
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Andrew Price
World Council of Credit UnionsVice President of Advocacy
Andrew “Andy” T. Price currently serves as the Regulatory Counsel for the World Council of Credit Unions where he engages in advocacy on behalf of credit unions worldwide before the various international standard setting bodies such as the Basel Committee on Banking Supervision the Financial Action Task Force, and others.
Andy combines years of diverse experience in the credit union industry having served as General Counsel for First Commerce Credit Union, engaged in advocacy and lobbying for credit unions at both the Credit Union National Association and the League of Southeastern Credit Unions, and worked for the prudential bank, credit union, and finance regulator in the State of Florida (Office of Financial Regulation) where he also served as a Cabinet Aide to Comptroller General Robert F. Milligan.
He holds his Juris Doctor from Nova Southeastern University and a Bachelor of Science in Legal Studies from the University of Central Florida. Additionally, he is certified as a Bank Secrecy Act Compliance Specialist, a Credit Union Compliance Expert, and a Credit Union Enterprise Risk Management Expert.
Denise Julien
The University of the West Indies (St. Augustine)PhD Candidate / Marketing and Corporate Communication Manager
Speaker Bio
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Denise Julien
The University of the West Indies (St. Augustine)PhD Candidate / Marketing and Corporate Communication Manager
Denise Julien is a PhD Candidate at The University of the West Indies (UWI) St. Augustine, Department of Management Studies. She currently holds the position of Head Marketing and Corporate Communication at TECU Credit Union, one of the leading Credit Unions in Trinidad and Tobago.
She is Part-time Lecturer at The UWI focused in the areas of Marketing, International Business and Business Communication. Denise is also a researcher in the area of Services Marketing with a passion and focus for customer service.
With over fifteen years (15) professional experience in the area of Marketing, she has worked in financial services, agriculture and the manufacturing sectors. She holds a Masters of Business Administration from the University of Reading (UK) and a BSc. (Hon) from The University if the West Indies (St. Augustine).
Kieron Cacho
Cayman Island Monetary AuthorityChief Analyst in the Banking Supervision
Speaker Bio
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Kieron Cacho
Cayman Island Monetary AuthorityChief Analyst in the Banking Supervision
Mr. Kieron Cacho began his career at CIMA in 2013 overseeing a diverse portfolio of financial institutions in the Banking Supervision Division. As a Chief Analyst, he is currently involved in managing regulatory functions and technical projects. Prior to joining CIMA, he was employed with a Cayman Islands-based private bank for seven years as an Accountant and Associate Manager. He holds a Bachelor of Science degree in Accounting from Florida International University and is a Certified Anti-Money Laundering Specialist.
Tonita Webb
Seattle Credit UnionChief Operating Officer
Speaker Bio
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Tonita Webb
Seattle Credit UnionChief Operating Officer
Tonita Webb’s more than 23 years of experience and leadership has transformed Seattle Credit Union’s culture creating an environment where employees thrive and every member can grow and prosper. As Chief Operating Officer, Tonita provides executive direction over contracts, administration, compliance/risk management, human resources, training, back office operations, call center, all lending teams, and facility management.
Tonita has long had a knack for leading teams and spearheading organizational change. After a venerable career serving in the United States Air Force, Tonita has held many human resources positions in the civilian world. Prior to joining SCU, she was a Human Resources Consultant with KBIJ & Associates and HR manager for Fraser Boiler, both in Seattle. Before that, she served as a Human Resource Personnel Officer at the Florida Department of Health and as Security Forces Specialist for the U.S. Air Force.
An extrovert by nature, Tonita believes every individual has promise. Her mission is to illuminate this promise so all individuals are empowered to prosper. This trait makes her an integral part of the SCU family, and she’s also inspired her staff to believe in this mission with passion and vigor.
Tonita’s unwavering motivation to help our members – many of whom are marginalized or underserved by big banks – comes deep from within. She recalls growing up in the projects on the East Coast with her two siblings and single mother, who struggled with Lupus. Despite the challenges, Tonita’s mother provided an environment where Tonita and her siblings thrived. Her mother’s strength instilled in Tonita the value of hard work, compassion, and above all, empathy. This empathy enables Tonita to create dynamic, sustainable change for our members and greater community.
Tonita earned a bachelor’s degree in Human Resource Management from Saint Leo University in Saint Leo, Florida and an MBA with emphasis in Human Resource Management from Walden University in Minneapolis, Minnesota. She is a member of the Society of Human Resource Management, serves on the Board of Directors for the African American Credit Union Coalition as Board Secretary, serves on the Board of Directors for Southeast Effective Development (S.E.E.D.) Seattle, volunteers on the Highline School District Capital Facilities Advisory Committee, and volunteered as Board of Director’s President for the Lupus Foundation of America/Pacific Northwest Chapter for five years. Her certifications include Senior Human Resources Professional and Certified Chief Executive (CCE) by the Credit Union Executive Society (CUES).
Kalin Radev
Software GroupChief Executive Officer
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Kalin Radev
Software GroupChief Executive Officer
Kalin Radev is the CEO of Software Group, a global technology company specialized in delivery channel and integration solutions for institutions that provide financial services. He brings 20+ years of professional experience in IT, 15+ of which in financial inclusion, banking and microfinance. Kalin has extensive international experience leading strategic projects in Europe, Africa, Asia, Pacific and Latin America. His expertise has been crucial for carrying out more than 100 projects around the globe, focused on developing IT strategies and designing solutions that accelerate financial inclusion and enhance efficiency. The beneficiaries were organizations such as: USAID, WOCCU, CRS, World Bank, CGAP, Opportunity International, and others.
Pierre Seguin
Asian Development BankFinancial Sector Consultant
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Pierre Seguin
Asian Development BankFinancial Sector Consultant
Mr. Pierre Séguin, a Canadian national, is a career financial sector professional with over 35 years of experience working in the banking regulatory environment including fifteen years with the Ontario Ministry of Financial Institutions as a Senior Inspector. Mr. Séguin also held positions with the Royal Bank of Canada, regulatory agencies, investment authorities, international management firms, the International Monetary Fund IMF and the Asian Development Bank ADB. Over the past ten years, he executed long term resident project management and technical advisory assignments at the State Bank of Vietnam, Central Bank of Congo, Central Bank of The Bahamas and the Financial Regulatory Commission of Mongolia to name a few. He recently completed a three-year assignment as the IMF Financial Sector Advisor for the Pacific region, PFTAC, based in Fiji. He is currently completing several short term technical consultancy for the IMF, Asian Development Bank, USAid, UKAid and private groups. Pierre is a graduate of the University of Ottawa.
Murray Gardiner
TemenosDirector Inclusive Banking
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Murray Gardiner
TemenosDirector Inclusive Banking
Murray is Commercial Director for Inclusive Banking at Temenos supporting over 220 community banks, credit unions and non-bank FI’s that depend on Temenos core banking in 41 countries in Africa, Asia, and Latin America. With over 35 years of experience Murray owns a significant knowledge of financial markets and community banking in emerging markets. Murray continues to support financial inclusion leveraging ‘Fintech’ to support digital transformation and mobile payments in emerging markets. Murray holds a Master’s degree in Environmental Studies from York University in Toronto Canada and is recognized as an expert in his business domain.
Paul Bailey
Irish League of Credit UnionsHead of Communications
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Paul Bailey
Irish League of Credit UnionsHead of Communications
Paul Bailey is Head of Communications at the Irish League of Credit Unions (ILCU). He has extensive experience in the area of communications and in particular, crisis communications. He is a firm advocate of providing excellent customer experience and service to both internal (credit unions) and external (media and public) customers of the ILCU. Paul is the principle media spokesperson for the ILCU. Paul has over 25 years’ experience at a senior management level in organisations in both the statutory and voluntary sectors. He is a strong communicator with extensive media experience often dealing with difficult, hard-to-hear issues.
Brandi Stankovic
CU Solutions GroupChief Strategy Officer
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Brandi Stankovic
CU Solutions GroupChief Strategy Officer
Dr. Brandi Stankovic is an organizational change expert, motivational speaker, professor, artist and mommy who inspires firms globally with her models of leadership, engagement, and award-winning education. She is a managing partner and cofounder of Mitchell Stankovic & Associates and spends her time consulting with CEOs and their teams, writing books and articles related to leadership and organizational health, and speaking to audiences from across the globe. Prior to MSA, Brandi worked as the Vice President of Marketing and Administration for Ventura County Credit Union and the Director of Education at Harland.
Brandi is the coauthor of The Strategic MVP, a book of 52 growth and leadership tools and the host of the energizing podcast, The Strategic Hotbox designed to help executives reach their greatest potential.
Brandi is the Young Leaders vice chair for CMN Hospitals Credit Unions for Kids, the HRD Network Board consultant, volunteer manager at Aid for AIDS Nevada, and a Development Educator CUDE and I-CUDE. She is also the US Ambassador for the Global Women's Leadership Network helping advance women in leadership across the globe. She is the recipient of the Credit Union Times Under 40 Trailblazer 2016, California Nevada Credit Union League Tomorrow’s Star 2015, MAC Gold Award Financial Literacy and Community Outreach 2015, and the HRD Network Outstanding CU Professional 2014. In 2017, Brandi was awarded the Individual Achievement Award from the US Development Educators for her dedication and work in the Global Women's Leadership Network and her advocacy for Spanish Financial Literacy in the US and Mexico.
Brandi is an adjunct instructor of business at the College of Southern Nevada. She received her Bachelors in Finance and Economics at University of Nevada, Masters of Business Administration from University of San Diego and Doctorate in Organizational Leadership from Pepperdine University.
Kevin Ryan
Financial Center First Credit UnionCEO
Speaker Bio
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Kevin Ryan
Financial Center First Credit UnionCEO
Since 2009, Kevin Ryan has been the President and Chief Executive Officer of Financial Center First Credit Union. Financial Center is a $570 million dollar financial institution, the fifth largest credit union in Indianapolis.
Mr. Ryan has more than 35 years of financial services and credit union experience. Prior to joining Financial Center, Kevin held executive positions with the CUNA Mutual Group, the Indiana Corporate Federal Credit Union and the Indiana Credit Union League.
Mr. Ryan is a member of the Indiana Credit Union League’s Board of Directors and Governmental Affairs Committee, the Credit Union National Association’s Advocacy Committee and Fiserv’s Executive Advisory Council. Kevin also serves as Vice Chairman of the Indiana Military Veterans Hall of Fame Board of Directors and as President of the Friends of Lawrence Police Foundation Board of Directors.
Mr. Ryan has earned the following designations: Certified Chief Executive, Certified Credit Union Executive, Certified Financial Services Professional and Certified League Executive. Kevin holds a Bachelor of Science degree in Management and a Master’s of Arts degree in Executive Development from Ball State University.
Megan O'Donnell
World Council of Credit UnionsVP of Financial Inclusion
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Megan O'Donnell
World Council of Credit UnionsVP of Financial Inclusion
Megan O’Donnell joined the World Council as the Director of Financial Inclusion in 2017 after she initially worked with the World Council as a technical expert. She is focused on expanding the international development project portfolio with the team in Washington.
Megan holds a master’s degree in international development policy and a bachelor’s degree in economics from Stanford University, is fluent in French and has a working knowledge of Spanish and Italian. She has more than 15 years of international development experience in over 25 countries. Her areas of expertise include financial inclusion, fintech & regtech, entrepreneurship and agricultural value chain development, as well as promoting sustainable investment with a social impact. In recent years, she has been a pioneer in developing new digital financial products for low-resource populations, working on establishing market foundations and expansion for national governments, businesses and donors, including developing appropriate legal and regulatory frameworks for financial inclusion.
She has worked with public and private sector clients including the United States Agency for International Development, the United Nations, the Gates Foundation, the European Union and the World Bank.
Gisele Gomes
Gisele Gomes CoCo-Founder
Speaker Bio
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Gisele Gomes
Gisele Gomes CoCo-Founder
Gisele Gomes is Specialist in International Business from The University of Economics in Katowice – Poland and holds a Bachelor’s Degree in Social Sciences from Unisinos in Brazil. She is also a Professional Coach by IBC – ICA and is certified in Gender Balance by INSEAD Singapore.
She runs a Consultancy firm in the areas of Gender and Intercultural Sciences.
Paul Norgrove
Police Credit UnionCEO
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Paul Norgrove
Police Credit UnionCEO
Paul Norgrove is the CEO of Police Credit Union, serving Police, Prison, Military personnel and their families in the United Kingdom. Prior to joining the credit union, Paul worked in the non-profit sector and continues his passion through his volunteer outreach.
Paul serves on the Association of British Credit Unions Ltd (ABCUL) Board of Directors. He is also active in the global credit union community, speaking at industry conferences and sharing best practices. He is a member of the World Young Credit Union Professionals (WYCUP) Steering Committee, World Council of Credit Unions; GCUA / ABCUL International Partnership; and is a certified Credit Union Development Educator, DEEU.
In 2014, Paul received the prestigious WYCUP scholarship, World Council of Credit Unions, supporting his credit union philosophy and growth. Paul played an integral role in the recent development of the ABCUL young professional network and continues to give back to the next generation of credit union leaders.
Doug Leighton
Visa, Inc.Head of Community
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Doug Leighton
Visa, Inc.Head of Community
Doug Leighton, Head of Community and Regional Accounts, leads a National team of professionals focused on Visa’s engagement with more than 1,375 US-based Banks and Credit Unions.In this role, he coordinates a variety of efforts designed to provide the best of Visa’s products, services and resources to our valued Clients.He has been with Visa for more than 17 years in leadership roles across Sales, Business Planning and Management, Co-Branded Programs and product initiatives spanning Verified by Visa, Visa Extras, Visa’s e-commerce products (e-Visa) and EMV. Prior to Visa, he held product management, finance and customer service positions at Merrill Lynch, Barclays Global Investors and Wells Fargo.Doug earned a Bachelor of Science degree in Finance from San Jose State University in 1989. In 1997, he earned an MBA degree from the Haas School of Business at the University of California Berkeley.
Todd Mazurek
Visa, Inc.Senior Director, Merchant Segment Strategy
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Todd Mazurek
Visa, Inc.Senior Director, Merchant Segment Strategy
Todd is a member of Visa’s Seller Solutions team leading merchant strategy to to enhance the payment experience for consumers and merchants with a focus on Small & Medium sized Businesses (SMB). He is evangelizing Visa’s Digital Transformation of SMBs: Future of Commerce guide to help SMBs grow their digital commerce business. Todd was a member of Visa’s Consulting & Analytics team delivering advisory solutions to global Credit Unions. At the age of seven, he began working in his parent’s small business, Mazurek’s Bakery . Todd holds BS in Marketing from Canisius College and an MBA from Cornell University.
Dave Taylor
G&C Mutual BankCEO
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Dave Taylor
G&C Mutual BankCEO
Dave Taylor has been the CEO of G&C Mutual Bank since 2010. Dave has 27 years of mutual sector experience across a range of executive, consulting and Board roles, including 11 years as a Senior Executive of Cuscal during which he had responsibility both for banking and payment services and the Movement’s “Industry Association” functions.
Previously the holder of University and Government positions between 1984-1989, over the past 20 years Dave has held numerous Directorships in the finance industry, including on the Boards of credit unions, superannuation funds and ASX-listed companies, and is currently a Director of Transaction Solutions Limited, Shared Services Partners Pty Ltd, and the Credit Union Financial Support Scheme (CUFSS).
Eric Richard
CU Counsel LLCPartner
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Eric Richard
CU Counsel LLCPartner
Eric L. Richard is a principal in the newly established law firm of CU Counsel in Washington, D.C. Previously, Eric served for nearly 18 years as General Counsel (and for much of that time as Executive Vice President) of the Credit Union National Association (CUNA) in Washington.
He led CUNA’s Legal Department, advising the Board of Directors, CEO, and senior management on governance issues, as well as supervising CUNA’s Regulatory Advocacy and Regulatory Compliance activities. Eric met frequently with federal regulators. Eric has played a key role in pursuing credit union interests in litigation involving field of membership, unrelated business income, payments, operations, and other legal challenges.
Eric has held a number of other positions in the financial services sector, particularly at Freddie Mac, where he served in the Legal Division’s Corporate Affairs Department, ultimately as Associate General Counsel for Legislative and Regulatory Affairs. He also worked as a top aide to a U.S. Senator, pursuing projects with members of both political parties.
Earlier in his career, Eric worked at the U.S. Department of Justice, where he served both as Associate Deputy Attorney General and as a special assistant to the U.S. Attorney General. Eric has also worked at large law firms in Washington, D.C., where he focused primarily on financial services matters.
Eric is a graduate of Princeton University (with highest honors, Phi Beta Kappa) and Harvard Law School, where he was Executive Editor of the Harvard International Law Journal. He has a lifelong interest in Russian affairs and speaks Russian. He has taken an active interest in Russian credit unions under the auspices of the World Council of Credit Unions. He lives in Maryland with his wife, Laura, and has two adult children.
Randy Karnes
CU*AnswersCEO
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Randy Karnes
CU*AnswersCEO
Since 1994, Mr. Karnes has been CEO of CU*Answers, a credit union-owned CUSO that provides core processing, consulting, management, and technology services. An active participant in the credit union industry since 1985, Mr. Karnes currently serves on the Boards of Xtend and eDOC Innovations and formerly served on the Board of Callahan and Associates for many years.
Mr. Karnes is an active speaker and facilitator for credit union Board planning sessions and industry events across the country, and regularly participates in industry commentary in forums such as creditunions.com. Mr. Karnes has an infectious vision and drive for bringing credit unions together to explore the power of collaboration in entirely new ways. His enthusiasm for imagining and building new credit union business models has been helping to change the way many credit unions will approach serving members now and in the future.
CU*Answers is an energetic CUSO providing the foundation for an extensive network of credit union-owned businesses. CU*Answers directly serves over 175 credit unions and 1.9 million members daily through its core operations and services. As the catalyst and driving force behind cuasterisk.com, a network alliance of credit union vested CUSOs, CU*Answers daily reaches out to over 600 credit unions and 6 million members.
Although the foundation is a technical network based on the CU*BASE® core processing suite, CU*Answers goes far beyond a data processing solution. From the front lines of credit union lobbies all the way to the desktops of credit union members at work and at home, CU*Answers partners with credit unions to make sure that members receive the services they need and the returns they deserve. With over 125 credit union owners, CU*Answers is more than a vendor; they are a credit union partner.
Dorwin Manzano
U.W.I. Credit Union Co-operative Society LimitedPresident
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Dorwin Manzano
U.W.I. Credit Union Co-operative Society LimitedPresident
Dorwin Manzano is an Attorney-at-Law by profession and is currently the Corporate Secretary of the University of Trinidad and Tobago. He is also the President of U.W.I. Credit Union Co-operative Society Limited and Vice President of the Trinidad and Tobago Credit Union Deposit Insurance Fund both located in the Republic of Trinidad and Tobago. He is a past WYCUP Scholarship Winner (2004) and has attained the DE designation in the USA (CUDE), the Caribbean (CaribDE) and obtained his I-CUDE from WOCCU in 2012.
Marco Dominguez
Financial Center First Credit UnionDirector of Community Relations
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Marco Dominguez
Financial Center First Credit UnionDirector of Community Relations
Since 2009, Marco Dominguez has been the Director of Community Relations for Financial Center First Credit Union. Financial Center is a $570 million dollar financial institution, the fifth largest credit union in Indianapolis.
Mr. Dominguez has more than 43 years of community relations experience. Prior to joining Financial Center, Marco held management positions as the News Director for Audiovisuales Internacionales C.A., Founder and Director of Production for Flamingo TV in Bonaire, Netherland Island, Director of Productions for Butler University in Indianapolis, Indiana and General Manager and Co-Anchor for Univision Indiana.
Mr. Dominguez is a recipient of many awards in Indiana such as 2010 Father of the Year, 2006 Journalist of the Year, Community Leader Award for the City of Indianapolis, 2018 Amos Brown Award and a recipient of the Sagamore of the Wabash – the highest recognition given by the Governor of Indiana.
Mr. Dominguez holds a Bachelor’s Degree from Butler University in Radio and TV Production and a Master’s Degree from Butler University in Telecommunication Arts.
Mr. Dominguez was born in Caracas, Venezuela and is married with three children.
Erin Wolf
SuiteTrack LLCManaging Partner
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Erin Wolf
SuiteTrack LLCManaging Partner
Erin Wolf is a nationally-recognized speaker, executive coach and consultant in the areas of leadership development, diversity, organizational change, and organizational strategy. She has more than 30 years of business experience and has worked for well-known firms such as Bain & Company, Goldman Sachs, Accenture and Salomon Brothers Inc. Erin is currently the Managing Partner of SuiteTrack, a firm dedicated to helping companies advance their female professionals in the workplace. A former nationally ranked tennis player and scholarship athlete, she received her BA Magna Cum Laude in Economics and Spanish from Duke University and her MBA from Harvard University.
Sunita Tiwari
Cuna Caribbean Insurance Society LimitedVice President of Sales and Strategy
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Sunita Tiwari
Cuna Caribbean Insurance Society LimitedVice President of Sales and Strategy
Sunita Tiwari takes a vision and makes it reality through sound strategy development. With 20 years financial services experience in a variety of head office roles she has been able to achieve organisational strategic objectives by bringing together all parts of the organisation into a coherent whole while driving organisational and cultural change.
Currently, as the Vice President of Sales and Strategy at Cuna Caribbean Insurance Society Limited has assumed overall responsibility for meeting and exceeding annual revenue targets for new and existing client development – focusing on developing relationships directly with credit unions across the Caribbean.
She provides proactive strategic leadership for the development and growth of the Caribbean market by leveraging all available team capabilities and resources – from Product, Content, Client Services and Marketing.
In her previous role as Senior Manager Strategy. Sunita provided leadership for the Caribbean operations in directing strategic focus and creating operating plans for the identification of strategic initiatives to achieve business objectives.
She led the execution of complex, large-scale strategic initiatives to facilitate growth and generate new business opportunities to increase revenue with existing clients.
Sunita holds an MBA from the Heriot Watt University, BA (Hons) from University of Sunderland.
She serves on the Board of Directors for Blue Horse Foundation, a registered non-profit organisation that is committed to increasing the awareness of Autism in Trinidad & Tobago and its effects on individuals, families and society.
Manfred Dasenbrock
SICREDIChairman of the Board
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Manfred Dasenbrock
SICREDIChairman of the Board
Manfred Alfonso Dasenbrock represents the Brazilian credit union movement as a delegate from Confederação das Cooperativas do Sicredi.
Dasenbrock holds a master's degree in business administration and has been active in Brazil's credit union movement since 1978. Since March 2009, he has served as Chairman of the Board of Sicredi Participações and Sicredi Confederation. In last May he has been elected as the Chairman of the Board of Sicredi Cooperative Bank and the Chairman of Sicredi Foundation Board of Trustees.
Dasenbrock is also member of the National Guarantee Fund for Credit Unions and coordinates the Specialized Council of Cooperative Credit.
Dasenbrock began his credit union career as executive director of Agro Industrial Co-operative in Paraná, Brazil, a position he held until 1994. He then served as president of Sicredi Vanguarda Credit Union until 2007. Since 2006, Dasenbrock has served as president of Central Sicredi PR/SC/RJ and vice president of Paraná Co-operatives Union Organization.
Dasenbrock joined the boards of the World Council and the Worldwide Foundation for Credit Unions in 2009.
Elenita San Roque
Association of Asian Confederation of Credit Unions (ACCU)CEO
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Elenita San Roque
Association of Asian Confederation of Credit Unions (ACCU)CEO
Leni is the Chief Executive Officer of the Association of Asian Confederation of Credit Unions (ACCU) since September 1, 2014. She joins ACCU on February 1995 as Manager for Member Services responsible to assist ACCU member organizations in developing and improving their credit union movement’s capacity enabling them to reach people who need the services of credit unions. Leni receives the I-CUDE (International Credit Union Development Educator) designation given by the World Council of Credit Unions. She was awarded the 2016 Athena Award by WOCCU’s Global Women Leadership Network. She takes leadership in establishing sister societies in Asian credit unions believing that the network would inspire women in taking leadership role and provide them opportunities to achieve financial independence through enterprises.
George Ombado
CEOAfrican Confederation of Co-operative Saving and Credit Association (ACCOSCA)
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George Ombado
CEOAfrican Confederation of Co-operative Saving and Credit Association (ACCOSCA)
George Ombado is the current Chief Executive Officer of African Confederation of Co-operative saving and Credit Association (ACCOSCA) an institution that supports development of Co-operative financial Institutions in Africa. In this role, he has spearheaded drafting strategic planning documents for a number of financial co-operative in Africa. He has also contributed in financial structure publication, with the recent contribution being on International Co-operative Alliance Book: “The Capital Conundrum for Co-operatives” published and disseminated on October 2015. He is also the Current Director of Africa Development Educators Program and Holds an I – CUDE designation.
Ian Khan
Technology FuturistSpeaker Bio
 IanKhanFuturist |
Ian Khan
Technology FuturistIan Khan is a CNN featured Technology Futurist, 3 times TEDx Speaker, Director of highly acclaimed documentary “Blockchain City", Bestselling author of “7 Axioms of Value Creation”, and contributor to many publications including McGraw Hill and Forbes. He is also a founding member of the Government Experience (GX) initiative by the Prime Minister’s Office, UAE. Ian has a global client base spanning 6 continents. One of the most widely quoted experts on Blockchain, Ian is on a mission to "Unlock Human Potential" by helping understand how technology can help us become more Efficient, Happy and more Human. Ian has spoken at industry conferences including Microsoft Worldwide Conference, World Government Summit, Money2020, SWIFT and helped countless organizations with their digital transformation journey. Ian conducts Masterclasses, Workshops and Digital Transformation Interventions for organizations and governments worldwide.
Brett Martinez
Redwood Credit UnionPresident & CEO
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Brett Martinez
Redwood Credit UnionPresident & CEO
Brett Martinez is President & Chief Executive Officer of Redwood Credit Union, the North Bay’s largest credit union. Redwood Credit Union serves over 330,000 Members with $4.5 billion in assets, and has been voted Best Place to Work by employees for thirteen consecutive years. Brett oversees all aspects of the Credit Union, including its CUSO which includes an auto dealership and an insurance agency.
Brett has more than 33 years of credit union experience. He has served as a Senior Executive for both the California Credit Union League and a large Southern California credit union prior to joining Redwood Credit Union in 2002.
As an active participant in the community, Brett serves on a variety of non-profit, community and industry boards. He is past Chairman of the Board for the Santa Rosa Chamber of Commerce and is on the Board of the North Bay Leadership Council. He is a past Chairman of the Board of the California Credit Union League, and a current member on several League committees. Brett has served on the WCMS Board of Trustees and is a Board member of Credit Union Direct Lending. He is currently Chairman of the Board of CUNA (Credit Union National Association). Additionally, Brett is highly involved in fundraising for Credit Union for Kids in the Bay Area and has served on the Credit Union for Kids National Advisory Board.
In 2009, he was honored with the James D. Likens Alumni Recognition Award from Western CUNA Management School. Brett was recognized in 2009 and again in 2014 as the North Bay’s Best Community Business Leader by readers of Northbay biz magazine, a business publication serving California’s North Bay Area.
Deeply involved with credit union industry advocacy efforts, he actively meets with local, state and national lawmakers to speak about credit union issues and promote legislation that benefits credit unions.
Brett holds a Master’s Degree in Business Administration (MBA) from California State University San Bernardino. He is also a graduate of Western CUNA Management School class of 1994.
Melissa Swee
Ministry of Culture, Community and YouthSenior Manager, Registry of Co-operative Societies
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Melissa Swee
Ministry of Culture, Community and YouthSenior Manager, Registry of Co-operative Societies
Melissa is a Senior Manager in the Registry of Co-operative Societies and Mutual Benefit Organisations in the Ministry of Culture, Community and Youth. Her work focuses on policies and regulation of credit co-ops in Singapore, mainly relating to compliance, capital requirements, investments and governance.
She graduated on the Dean’s List with a Bachelor’s degree in Business and Commerce from Monash University. In her free time, she enjoys volunteering for local underprivileged children, making handicrafts, or a combination of the two.
Sohini Chowdhury
Moody's AnalyticsDirector and Senior Economist
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Sohini Chowdhury
Moody's AnalyticsDirector and Senior Economist
Sohini Chowdhury is a Director and Senior Economist with Moody’s Analytics, specializing in macroeconomic modeling and forecasting, scenario design, and market risk research, with a special focus on stress-testing and CECL applications. Previously, she led the global team responsible for the Moody’s Analytics market risk forecasts and modeling services while managing custom scenarios projects for major financial institutions worldwide. An experienced speaker, Sohini often presents at client meetings and industry conferences on macroeconomic models, scenarios and CECL solutions. Sohini holds a PhD and a master’s degree in economics from Purdue University, and a master’s degree in applied statistics from West Chester University in Pennsylvania. Before joining Moody’s Analytics in 2011, she taught economics at the University of Cincinnati.
Rodrigo De Paula
MastercardVP, Head of Sales LAC
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Rodrigo De Paula
MastercardVP, Head of Sales LAC
Experienced executive with multidisciplinary and international practice in the payment industry and years of expertise on business development, sales, product management and development, as well as loyalty solutions.
Rodrigo joined Mastercard in June 2011 and is currently the head of Sales & Accounts teams for the Latin America and Caribbean (LAC) region. His focus is on transforming the LAC payments ecosystem while increasing Mastercard’s footprint, and leading the Digital & Core Payment’s strategy by developing solutions with strategic partners throughout the region.
Denis Felix
Grenada Authority for the Regulation of Financial Institutions (GARFIN)Executive Director (Ag)
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Denis Felix
Grenada Authority for the Regulation of Financial Institutions (GARFIN)Executive Director (Ag)
Mr. Denis Felix has been employed with the Grenada Authority for the Regulation of Financial Institutions (GARFIN) – a statutory body charged with the responsibility to regulate and supervise all non-bank financial institutions in the State of Grenada – for nearly 12 years. In 2007, Mr. Felix held the position of Manager, Non-Bank Credit Institutions and Money Services Supervision Department and had direct responsibility for supervision of the credit union sector, money services business, friendly societies, building societies and the Grenada Development Bank. In April 2017, Mr. Felix was appointed as Deputy Executive Director and one month later appointed to the post of Executive Director (Ag).
Since 1982, Mr. Felix has worked in the Grenada Public Service where he held several positions including that of Registrar of Cooperatives for a period of more than ten (10) years.
Mr. Felix is a graduate of the University of the West Indies (UWI) and holds a post graduate degree of Master of Business Administration (MBA) with that institution. In addition, he has received a wide range of training in various administrative, financial and other technical areas from a number of recognized institutions.
Mr. Felix is a former executive member of the Grenada Cricket Association and the Windward Islands Cricket Board. He currently serves as a Director on a number of Statutory Boards in Grenada.
Juan Zavala Aleman
MastercardManager, Business Development LAC
Speaker Bio
Juan Zavala Aleman
MastercardManager, Business Development LAC
Experienced professional with knowledge in Payments, Financial Institutions and Consumer Goods in international markets with focus in the Latin America and Caribbean region. Strong emphasis in business development, finance management and sales strategy with emphasis in the Credit Union Sector. Diversity leader, entrepreneur and innovator.
Juan joined Mastercard’s sales organization in January 2016 and today is responsible for managing a Sales and Business Development team concentrated in credit unions, domestic banks and emerging financial institutions throughout key priority markets in the region. His main focus is in developing long lasting business relationship with strategic partners for Mastercard.